Our Patient Portal facilitates better communication by providing convenient 24/7 access from the comfort and privacy of your own home or office. The Patient Portal is a secure web-based system that will allow you to receive communication from our office and access portions of your medical record.
Once you have signed up for the Patient Portal in our office, these services are available online anytime, allowing you to communicate with our office at your convenience.
What can I do on the Patient Portal?
Securely Email Our Clinic
Send and receive information securely and efficiently, including health information updates and education materials.
View date and time of upcoming appointments, get email reminders, and view information about past appointments.
View Health Records
Review your personal health records, and update your name, address and contact phone number.
Lab and Imaging Results
Your physician will review your labs and imaging reports before posting them to the portal. We can only publish labs that have been drawn at Advanced Family Medicine. Only imaging studies ordered by our providers will be published to the patient portal.
Request an Appointment
You can specify the best days and times for your schedule. Our staff will receive your message and send back an appointment that meets your needs. You can request appointments for wellness, preventative care, and routine follow-up visits.
- Request prescription refills
- Request referrals to a specialist
- Update your immunization records
Frequently Asked Questions
How do I sign up?
You can only sign up for the Patient Portal in our office with a photo ID. Show the front office staff your photo ID and give them your personal email address. They will sign you up for the portal and you will get an email with a link to the portal and next steps. When you click the link, it will take you to the portal and you are able to log in for the first time. You will have the opportunity to create your own password. To guarantee your information remains private, we ask that you never share you username or password.
Why can’t I register for the portal over the phone or online?
We want to ensure that your private health information is safe and secure. For security reasons, we need to register you in person in the office.
What if I can’t remember my password?
Go to the portal site, click the "Forgot password" link, and follow the directions. Note: it may take 10-15 minutes for your new password to become active.
What if I am locked out of my account?
Your account will be locked after 4 unsuccessful log-in attempts. The username and passwords are both case sensitive, so please be careful when logging in. Call us to have your account unlocked: 208-922-3355.
Why can’t I see my lab results?
Lab results are visible once they have been reviewed by the doctor. If they are not visible, your lab results may not be final yet. Please call the office if you have not received notification regarding your lab results within a week of your visit. At this time, we can only publish labs that have drawn at Advanced Family Medicine.
Why can’t I see all of the information in my record?
The portal does not allow all portions of the medical record to be visible. Tests, vaccines, etc. that were done prior to initiation of our portal will not be visible. If you had vaccines done at another facility, please notify us and we can add these to your record.Login to Your Patient Portal
Some of my information is wrong. How do I correct this?
We hope the portal will help us keep your information correct to reduce billing mistakes and other errors. To correct your demographic information, please send us a change request through the portal. If you see information in your medical history that is incorrect, please call our office.